Acceptable Use Policy

The point of this policy

A shared network only works if nobody is wrecking it for everybody else. This policy exists to stop that, and for no other purpose. It is not a device for policing what you read, say, watch or download, and we do not monitor customer traffic looking for violations. In almost every case we learn about a problem because somebody else reported it, or because a machine on our network started attacking the internet.

1. What is not permitted

1.1 Unlawful activity

Using the service to commit a crime under the law that applies to you. That includes fraud, computer intrusion, distribution of child sexual abuse material, and trafficking in stolen credentials or data. Where we become aware of material of that kind we report it to the National Center for Missing & Exploited Children, to the Internet Watch Foundation, or to law enforcement, as the law requires in the region concerned.

1.2 Harm to the network or to others' systems

Denial of service attacks, packet floods, amplification or reflection attacks.
Port scanning, vulnerability probing or intrusion attempts against systems you do not own or have written permission to test.
Distributing malware, or operating command-and-control infrastructure.
Forging packet headers or source addresses, hijacking IP space, or announcing routes you do not hold.
Interfering with our radio network, including transmitting on our licensed or coordinated frequencies without authorisation.

1.3 Unsolicited bulk email

Sending unsolicited bulk or commercial email, whether through our mail servers or your own, and whether the recipients are our customers or not. This includes operating an open relay or an open proxy, and maintaining infrastructure that supports spam sent from elsewhere.

Outbound TCP port 25 is blocked by default on residential connections for exactly this reason. We will unblock it on request for customers who run their own mail server properly.

1.4 Reselling residential service

Residential service is for the address on the account and the people who live there. Sharing your Wi-Fi with a neighbour or a guest is fine and always has been. Running a paid subscriber network off a residential line, or extending it to a separate building on a separate account, is not — that is a business or a point-to-point product, and we would rather sell you the right one than argue about it later.

1.5 Harassment

Using the service to threaten, stalk or repeatedly harass a specific person. We take reports of this seriously and act on them.

2. What is explicitly permitted

Because other providers restrict these, it is worth stating plainly that we do not:

Servers. Run whatever you like on your connection — a web server, a game server, a mail server, a Minecraft world, a Tor relay. Inbound ports are not blocked.
VPNs and encrypted traffic. Use any VPN you want. We do not block, degrade or inspect it, and we do not care what protocol it is.
Peer-to-peer protocols. Not blocked, not throttled, not treated differently by protocol identity. Ordinary bulk-transfer prioritisation during congestion applies to all bulk transfer alike — see the network management disclosure.
High usage. There is no cap and no soft cap. Using a great deal of data violates nothing and we will never contact you about it.
Your own equipment. Any router, any firewall, any configuration.

3. Copyright notices

We are a conduit under the Digital Millennium Copyright Act and its equivalents. When we receive a properly formed notice under 17 U.S.C. § 512, we forward it to the customer whose connection was identified, with the notice attached so you can see exactly what is alleged. We do not disclose your identity to the complainant, and we do not terminate service on the strength of an allegation.

Repeated, adjudicated infringement can lead to termination under our repeat infringer policy; a stack of unproven notices cannot. If you believe a notice is mistaken or the use is fair, tell us and we will pass on a counter-notice.

Send DMCA notices to dmca@neweratele.com or to the registered agent at the office address. Notices must contain everything section 512(c)(3) requires; incomplete notices are returned rather than forwarded.

4. Reporting abuse

If traffic from our network is causing you a problem, write to abuse@neweratele.com with timestamps in UTC, the source IP address, and enough log detail to identify what happened. A human reads that mailbox every business day. We aim to acknowledge within one business day and to act within two.

5. How we respond to a violation

We contact you. Nearly always the customer has no idea — an infected device, a misconfigured server, an open relay. We tell you what we are seeing and help you find it.
We may filter narrowly. If a machine on your line is actively attacking others, we may block the specific traffic while you fix it, rather than disconnect you.
Suspension. If the harm continues and is serious, we suspend the connection. You get a telephone call, not just an email, and we tell you exactly what has to change.
Termination. Reserved for deliberate, repeated abuse. It is signed off by an officer of the company, never by a support technician alone.

Where a real emergency requires us to act before contacting you — an active attack causing damage — we will act first and call you immediately afterwards, and we will say why.

6. Appeals

If your service has been filtered, suspended or terminated under this policy and you think we got it wrong, write to the address below or call (888) 902-8232 and ask for the operations manager. We will look at it again and reply in writing within five business days. We have reversed our own decisions before and we would rather do that than be stubborn.

7. Contact

Net Inc.
1309 Coffeen Ave, STE 1200
Sheridan, WY 82801
Abuse: abuse@neweratele.com
DMCA: dmca@neweratele.com
Telephone: (888) 902-8232

Acceptable use policy