Contact us

If your internet is down right now, please call (307) 902-8233 rather than using this form. That line is answered at any hour; the form is read during business hours.

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We answer every message we receive, usually the same business day.

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What is this about?

Satellite operators may prefer the fuller form on the satellite page — it goes straight to an engineer.

How should we reply? By email By phone Either is fine

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By phone

Technical support: (307) 902-8233
Answered twenty-four hours, every day
Sales, new service and billing: (888) 902-8232
Mon–Fri 7 a.m.–7 p.m. Mountain
Satellite desk: (888) 902-8232, ask for the satellite desk

By email

Sales and billing: sales@neweratele.com
Support: support@neweratele.com
Satellite ground segment: satellite@neweratele.com
Abuse reports: abuse@neweratele.com
Privacy requests: privacy@neweratele.com

By post

Net Inc.
1309 Coffeen Ave, STE 1200
Sheridan, WY 82801
United States

Registered office and headquarters. Payments by check can be sent here; please write the account number on the check.

Hours

Sales and billing — Monday to Friday, 7:00 a.m. to 7:00 p.m. Mountain
Technical support — twenty-four hours, every day including holidays
Second Saturday free help session at the Sheridan office — 9:00 a.m. to noon, monthly

Want someone to come to you?

Ask for a representative rather than writing here. They cover all fifty states, the visit and survey are free, and they can sign the contract on the spot. Request a visit or see the list by state.